Case Management

What is case management?
Case management is a client-centered service approach, which coordinates the provisions of service within a community to effect more positive and sustained outcomes. Its goals are to access health and mental health care for patients; obtain social support services; and empower patients, family members, and significant others.

How does the Pennsylvania Department of Health, Bureau of HIV/AIDS support case management services in Pennsylvania?
The Pennsylvania Department of Health, Bureau of HIV/AIDS recognizes that the majority of HIV case management services are provided in a non-medical setting. The Bureau of HIV/AIDS supports the principles of a biopsychosocial case management model that is client-focused, encourages client autonomy, and protects confidentiality. Simultaneously, the Bureau recognizes and supports the importance of medical provider involvement in working toward the improvement of the quality of life for persons with HIV. As such, the Bureau of HIV/AIDS further defines case management, as a service, to include the following key activities:

• assessment of the client's needs and personal support systems;
• development of a comprehensive, individualized service plan;
• coordination of the services required to implement the plan;
• client monitoring to assess the efficacy of the plan;
• and periodic re-evaluation and adaptation of the plan as necessary.

The Case Management Standards of Practice is published by the Pennsylvania Department of Health, Bureau of HIV/AIDS.

View our list of agencies in the Delaware Valley that provide case management.